Refund policy
Last updated: September 18, 2026
We want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, refunds, replacements, and our 90-day money-back guarantee work for purchases made through the website on which this policy is displayed (the “Site”).
1. 90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee on eligible purchases.
If you are not satisfied with your purchase, you may contact us within 90 days of the date your order was delivered to request a refund.
To request a refund, please contact us through our Contact page.
Please include your order number and the email address used to place the order so we can locate your purchase.
2. Return Requirements
Depending on the circumstances, we may ask you to return the product before a refund is issued.
If a return is required, we will provide return instructions after reviewing your request.
Unless we confirm otherwise in writing, please do not send products back without first contacting us.
3. Used or Opened Products
Because our products are cosmetics, we understand that you may need to open or try the product in order to determine whether it is right for you.
Eligible purchases may still qualify for our 90-day money-back guarantee even if the product has been opened or reasonably used.
We reserve the right to deny refund requests in cases of suspected fraud, abuse, excessive use, or repeated misuse of our guarantee.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible through our Contact page.
Include your order number and, where requested, photos showing the issue.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
5. Refund Processing
Once a refund is approved, it will generally be issued to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional time to process and display the refund after we issue it.
Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.
6. Return Shipping Costs
Unless the product is damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs may be the customer's responsibility.
We will let you know whether a return is required and who is responsible for return shipping when we respond to your request.
7. Refused or Undeliverable Packages
If a package is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address provided at checkout, we may deduct applicable shipping or handling costs from any refund where permitted by law.
8. Multiple Refund Requests and Abuse
Our 90-day money-back guarantee is intended to give customers confidence when trying our products.
We reserve the right to limit or refuse refunds where we reasonably believe there has been fraud, abuse of the policy, excessive refund activity, or an attempt to obtain products without payment.
9. Orders Purchased Through Third Parties
This policy applies only to purchases made directly through the Site.
If you purchased one of our products through another retailer, marketplace, or third-party website, your return or refund may be subject to that seller's policies.
10. Cancellations
If you wish to cancel an order, please contact us as soon as possible through our Contact page.
We cannot guarantee that an order can be cancelled once it has entered processing, fulfillment, or shipping.
If your order has already shipped, you may need to follow the return process described in this policy.
11. Your Legal Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
If the laws where you live provide additional return, refund, cancellation, or warranty rights, those rights will continue to apply.
12. Changes to This Policy
We may update this Return and Refund Policy from time to time.
Any updated version will be posted on the Site with a revised “Last updated” date.
13. Contact Us
For return, refund, cancellation, or order-related questions, please contact us through our Contact page.